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Problem solving and consultancy

Amici team > Our Services > Problem solving and consultancy

Explore our Customer Engagement Transformation services.

Read the Report

Creating a better customer experience wherever, whenever, and however.

As a high-level consultant in different approaches of mechanical engineering AMICI rethink the problem out of the box. based on several years of experience in different industries and academia we find the best solution for our customer’s problem

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

RESOURCE CENTER

Case Studies

analysis of shock tower 6f1ce0cf-4b2e-4f7e-a96f-f9269e7bddee

analysis of shock tower

Ratcheting effect and root cause failure analysis of shock tower
manifold system 5c29f888-7a4d-4937-8aac-f65296152ac5

manifold system

Thermo mechanical analysis of manifold system

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

Report for 2016 1.7 KB

Our Brochure 1.25 KB